Job Vacancy

Tenancy Link Officers (Ashfield & Mansfield)

We are recruiting for Tenancy Link Officers who are passionate about supporting young people and creating a positive, nurturing and trusted environment to help them belong, contribute and thrive.

YMCA maintenance work

The Role

We are looking for Tenancy Link Officers to provide an effective intensive housing management and tenancy sustainment service for the Looked After Children, Care Leavers and other young adults aged 16 to 25, who are referred into Young Persons Services within our core and cluster accommodation, to enable young people to sustain a tenancy and achieve independent living through our staged provision.

Your day to day role will include:

• Monitoring and reviewing the progress of residents within all the accommodation using the bespoke software and reporting tools.
• Create a positive, nurturing and trusted environment for young people, always displaying unconditional positive regard, whilst maintaining boundaries with calm and consistent professional practice.

• Being responsible and offering support for the Young People who have complex presenting with complex needs across, of at least one of the following: volatility & extreme risk-taking behaviour typically linked to sustained adverse childhood experiences; deprivation; neglect; parental substance misuse and mental ill health; physical and/or sexual abuse; witnessing or experiencing domestic abuse and violence; child sexual and criminal exploitation; substance misuse; mental ill health including self-harm, suicidal ideation, post-traumatic stress, brain injury and diagnosed/undiagnosed personality disorder; diagnosed and undiagnosed learning disability; criminal and anti-social behaviour; poor educational attainment; family breakdown; economic exploitation; unaccompanied and associated life experiences.

• Working collaboratively with other agencies and professionals including social workers, personal advisors, housing providers, health professionals, IDVAs, drug and alcohol treatment workers, criminal justice practitioners (YOT, police and NCA) to deliver wraparound support intended to maximise the life chances of the young people entering the service.

About You

This is an intense and demanding role which requires extensive experience of supporting young people with multiple and complex needs. You will ideally have experience of working in a Supported Housing Project and have experience working within a move on accommodation project with vulnerable / challenging adults and / or young people

You will be passionate about supporting people and share our belief that everyone should have a fair chance to discover who they are and what they can become.

Your communication skills will be your greatest strength and you will have experience of dealing with difficult situations, and challenging people and handling conflict appropriately.

From your background, you will have high level working knowledge of Housing Benefit, Personal Budgets and the welfare and benefits system as well as good understanding of the needs of homeless complex people and the services available to them.

If you are looking to work for an organisation who care about you and your wellbeing, the YMCA prides itself on the package of wellbeing we support all our employees.

How to apply
This post is subject to a satisfactory enhanced DBS check (which we will pay for) and registration with the DBS Update Service.

Please send your CV to, with the subject line “Tenancy Link Officer”.

Job Details

Tenancy Link Officer

Location: Ashfield and Mansfield
Department: Housing
Responsible to: Support Service Manager – County
Hours: 37.5 hours per week including weekends, evenings and early mornings
Salary: £21,325 per annum