Job Vacancy

Intensive Support Officers

We are recruiting for Intensive Support Officers to provide effective intensive housing management and tenancy sustainment service for young people to belong, contribute and thrive.

The Role

We are looking for Intensive Support Officers to provide an effective intensive housing management and tenancy sustainment service for the Looked After Children, Care Leavers and other young adults aged 16 to 25, who are referred into Young Persons Services within our core and cluster accommodation, to enable young people to sustain a tenancy and achieve independent living through our staged provision.

Your day to day role will include:

Monitoring and reviewing the progress of residents within all the accommodation using the bespoke software and reporting tools.
• Create a positive, nurturing and trusted environment for young people, always displaying unconditional positive regard, whilst maintaining boundaries with calm and consistent professional practice.

• Being responsible and offering support for the Young People who have complex presentation with complex needs

• Working collaboratively with other agencies and professionals including social workers, personal advisors, housing providers, health professionals, IDVAs, drug and alcohol treatment workers, criminal justice practitioners (YOT, police and NCA) to deliver wraparound support intended to maximise the life chances of the young people entering the service.

As Intensive Support Officer you will also have responsibility for ensuring:

• The smooth running of the service specifically around compliance of contractual and other requirements, minimising voids, under-occupancy and bad debt.

• Proactively develop positive local community relationships, organisation and represent the organisation at meetings with a broad range of organisations.

• Residents are effectively and actively involved in the delivery of our service through consultation and information, manage drop-ins and surgeries ensure they can access advice to enable them to sustain their accommodation and to reduce the likelihood of them experiencing crisis.

• A consistent, skilled response to young people who find managing their emotions and communicating their feelings a challenge through trauma informed Care and psychologically informed environments

• Needs and risk assessments are completed for young people referred into the service, using the assessment process as a vehicle to engage the young person effectively.

• Produce risk management and crisis plans, encouraging young people to problem-solve and identify coping strategies when experiencing trauma, distress, self-harm, anger.

• Proactively support young people to plan for move on from the service. This includes advising on housing options, supporting with applications for housing to local authorities and exploring private sector accommodation options. Prepare young people for move on, helping them to develop lifeskills such as cleaning, cooking, budgeting, engaging with digital services, engaging with health services and positive use of leisure time.

• Act as shift leader in the absence of Support Service Manager, providing support to Housing Officers and managing the overall safety of the service, young people, staff and local community.

• Ensure that service user’s income is maximised, that they are supported to manage bills and benefit claims, including complex situations where young people have no recourse to public funds or are employed on zero hours contracts.

• Support young people to budget and maintain payment of ineligible service charges, initiating recovery action if appropriate.

• Initiate child protection and safeguarding processes.

• You will also personally manage a caseload of up to ten young people, acting as their keyworker, co-producing support plans, risk assessments, Outcome Stars, crisis plans and safety plans.

About You

This is an intense and demanding role which requires extensive experience of supporting young people with multiple and complex needs. You will ideally have experience of working in a Supported Housing Project and have experience working within a move on accommodation project with vulnerable / challenging adults and / or young people

You will be passionate about supporting people and share our belief that everyone should have a fair chance to discover who they are and what they can become.

Your communication skills will be your greatest strength and you will have experience of dealing with difficult situations, and challenging people and handling conflict appropriately.

From your background, you will have high level working knowledge of Housing Benefit, Personal Budgets and the welfare and benefits system as well as good understanding of the needs of homeless complex people and the services available to them.

If you are looking to work for an organisation who care about you and your wellbeing, the YMCA prides itself on the package of wellbeing we support all our employees.

At YMCA Robin Hood Group, you will have many additional benefits, including but not limited to:

• Comprehensive well-being package including cash-back private medical and dental scheme

• Generous holiday entitlement increasing 1 day each year for your first 5 years!

• Regular ongoing training

• Free access to our YMCA Gym and CrossFit and 50% off for a nominated person.

• Subsidised childcare and holiday clubs

• Workplace pension

• Pastoral support

• Excellent opportunities for development and progression in an exciting expanding organisation.

How to apply
This post is subject to a satisfactory enhanced DBS check (which we will pay for) and registration with the DBS Update Service.

Please send your CV to, with the subject line “Intensive Support Officers”.

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Job Details

Intensive Support Officers

Location: Ashfield and Mansfield
Department: Housing
Responsible to: Support Service Manager – County
Hours: 37.5 hours per week
Salary: £24,065 per annum